Community Cloud
If your org is all about customers and partners, Community Cloud offers a chance to create brand new and remarkable digital experiences for enhanced interactions. Allot innovative space to businesses by gearing them up with high-performance portals, sites, and forums that we call “capabilities” of this very cloud platform.
Salesforce’s Community Cloud platform is empowering businesses in a way stronger than ever. It allows customers to engage and self-help on any device at any time on the one hand and extends cloud capabilities to partners to help them sell quickly, easily and with efficiency on the other.
Community Cloud is always up to deliver pixel-perfect, innovative experiences to every user. It provides a knowledge base and an intriguing self-service portal for customers who are willing to help themselves on their own terms from updating an account to managing claims. It works equally well for partners as a dynamic PRM site or a prebuilt solution can potentially addresses unique business requirements.
Personalization
Mobile
Business Integration
Engagement
Community Management
Topics
Key Benefits
Assist customers the way they want
Customers now have an increased access to knowledge base, or forum or even a self-service portal to provide them self-assistance under a specified time frame. The platform even allows for users to handle their accounts and manage any claims with ease.
Deeper community participation
The platform provides a lot many suggestions to connect with the most relevant groups, knowledge base and experts exclusively based on individual user’s interests and behavior. Personalization of this level ensures deeper community participation.
Empowering customers, partners, and employees
Provide knowledge in the form of articles, files, posts, topic experts etc to communities from various systems, irrespective of their location. Connect all avenues of business solutions from service and marketing to supply chain and development. Connect capabilities of third-party apps and strengthen the overall functionality of your software.
Engage people like never before
Improve community engagement as the community members receive recognition and score for their participation, endorsement for expertise on specific topics, and highlighting leaders and influencers for their contribution.
Lightning fast insights
The console dashboard is a great way to understand your customers inside out about their behavior, engagement, knowledge base and preferences. Stats say almost half of all customers are satisfied if businesses practice understanding their behavior, preferences and engagement.
